Privacy Policy

Identification data: first name, last name, age, date and place of birth

Contact data: email, address, phone

Document data: ID series and number, driving license, passport

Financial data: payment details such as transaction number for later reference in case a refund is required. As online payments are processed via 3D-Secure, bank card data is entered only on the online payment processor’s page and is not made available to us.

Technical data: IP address, browser type and version, operating system, language settings, visited pages

Location data: latitude/longitude (if allowed by the device)

Booking information: booking code, vehicle, period, location

4.1. Bookings

We use the data to process and manage the car rental, including transferring the data to the car rental service provider and rental agent for completing legal formalities.

4.2. Customer service

We share the data with our customer support team to respond to requests, in 4 languages, 24/7.

4.3. Reviews and surveys

We use the data to process and manage the car rental, including transferring the data to the car rental service provider and rental agent for completing legal formalities.

4.4. Marketing activities

Where permitted by law, we may send you offers, promotions, and news via email, phone, or app. You can unsubscribe at any time.

4.5. Other forms of communication

4.6. Market research

We may invite customers to participate in market research, with their express consent.

4.7. Fraud detection and prevention

Data may be used to identify and prevent illegal or unauthorized activities, as well as to provide all requested information to the competent legal authorities.

4.8. Service improvement

We analyze the data to optimize user experience and platform functionality.

Contract performance

Consent

Legal obligations

Legitimate interest

6.1. Third-party car rental providers

To finalize the booking, we send the necessary data to the provider if the service is delivered through a partner.

6.2. RomanianCarHire.com Group

Data may be shared with affiliated companies for support and offers.

6.3. Service providers: partners

To finalize the booking, we send the necessary data to the provider if the service is delivered through a partner.

6.4. Business partners

When listing vehicles on partner platforms, data may be shared to finalize bookings.

6.5. Authorities

Data may be provided to authorities under the conditions provided by law.

Access

Rectification

Erasure (“right to be forgotten”)

Restriction of processing

Data portability

Objection

Withdrawal of consent

Complaint to the ANSPDCP ( www.dataprotection.ro )

10.1. What are cookies?

Cookies are sequences of identifier and value stored in the browser that help the site work properly and improve the user experience.

10.2. Types of cookies used

10.4. Consent and management

On your first visit to our page, you are asked for consent for non-essential cookies, and your choice will be saved so the message will not reappear unless you completely clear our page’s saved data from your browser. You can change the settings at any time from the browser or our preferences center.